Orders of $150 or over receive free standard shipping (excluding bulky goods). Once your order has been dispatched you will receive an email notifying you along with a tracking number to track your order.
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You may upgrade to Express Shipping for a flat rate of $12.95 (excluding bulky goods).Īll orders sent within Australia are trackable and require a signature on receipt (unless requested otherwise by the customer) Orders under $100 will be shipped by Standard Shipping with Tracking at a flat rate of $8.95 (excluding bulky goods). Orders of $100 or over receive free standard shipping (excluding bulky goods). however if you need this to be expedited please contact our office on 02 9045 7777 and will will do our best to accommodate. Where stock is available Click & Collect orders are generally available to pick up within 2 hours of placing your order. Simply select the Click & Collect service when checking out and you will be contacted to confirm that your order is packed and ready for collection. Online customers can elect to pick up their orders from our bricks & mortar locations in Sydney at 256 Oxford St, Paddington NSW 2021 (see Shipping to Rest of World section below for more details.)Īll current stock that has been discounted in any way including welcome discounts, flash sales or in season promotions is eligible to be returned for an exchange or credit note only.Īll items in our Outlet section are final sale and are note eligible to be returned.
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The customer is responsible for shipping costs in the event you want to exchange the item.All full priced items shipped within Australia & New Zealand are eligible to be returned for refund* (see Return & Refund sections below for more details)Īll international orders are final, we do not offer returns, refunds or exchanges for orders shipped outside of Australia & New Zealand. The buyer is responsible for the cost of returning the item (unless we made a mistake), i.e. The buyer is responsible for all costs associated with returning the item. The item must be in its original packaging. The item must not be used and should be in exactly the same condition it was received. If 30 days have gone by since your purchase however, we're unable to give you a return or exchange. Our policy is valid for a period of 30 days. In rare instances, we may need to make a backorder. We only dispatch items that are currently in stock. If you add them to your shopping cart, the amount of $0.00 will be displayed. The majority of the items available that are listed on the site are in stock those that are not are identified as such. Expected delivery times range between 3 to 7 days. The majority of orders today are shipped in 24 hours. We thoroughly examine each item prior to shipping.
Note: Orders containing more than one item will be assigned a distinct processing period for each item.
Warehouses and distribution centers are located in Asia, as well as the USA. Our commitment to become the largest online retailer in the world is shown by this.
Every day we ship thousands of packages to customers across many countries. Before shipping, your goods will be thoroughly inspected and secured. Our warehouse staff is highly skilled and will package your goods to our exacting specifications. Thanks to our long-standing partnership with UPS FedEx DHL as well as other major global carriers, we can offer a variety shipping options.
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